Credit Bureau Disputes
Disputing incorrect information on your credit report
Every time you perform a financial transaction at First Midwest Bank – from applying for a loan to paying your loan account on time – First Midwest Bank reports that information to the credit bureaus. Over time, that information demonstrates your creditworthiness and determines whether you qualify for credit in the future.
But what do you do if you believe the information that we have reported is incorrect or inaccurate? Understanding how to dispute wrong information will help you protect and improve your credit score and allow you to build a healthy financial future.
At First Midwest Bank, we are committed to ensuring the information we report to any Credit Reporting Agency (CRA) is correct and accurate. If you believe information that has been reported by First Midwest Bank on your account(s) is incorrect or inaccurate, please follow the simple steps below.
How to File a Credit Bureau Dispute
A consumer who seeks to dispute directly with First Midwest Bank about information the bank has reported about them to a Credit Reporting Agency shall provide and deliver a written dispute notice by:
Mail or In Person to:
First Midwest Bank
Attn: Credit Dispute Department
704 North Westwood Blvd (or P.O. Box 160)
Poplar Bluff, MO 63902
In the written dispute notice, you are required to provide the following information:
- Your name, address and telephone number;
- Your Social Security number;
- The type of First Midwest Bank product associated with the information being disputed (e.g., mortgage loan, home equity line of credit, personal loan, auto loan, or deposit account);
- The account number(s) for the account(s) you are disputing;
- A description of the specific information you are disputing and an explanation of the basis for your dispute;
- Copies of documents that support your dispute, as applicable:
- A copy of your consumer report showing the information that you are disputing.
- Your account statements.
- A court order, or (if applicable) a copy of a police report or fraud or identity theft affidavit.
- Copies of receipts showing account has been paid.
- Copies of cancelled checks showing account has been paid.
- Remember: Do NOT send original documents.
Credit Bureau Dispute Form
The Credit Dispute Department will:
- Conduct an investigation with respect to the disputed information;
- Review all relevant information provided by the you with the notice;
- Complete the investigation of the dispute and report the results of the investigation to the you before the end of the a 30 day period that begins upon receipt of the notice;
- In addition, if the investigation finds that the information reported was inaccurate, promptly notify each CRA to which the bank furnished the inaccurate information and provide the CRA any correction that is necessary to make the information accurate, using the E-Oscar system. Any corrections will be forwarded to the Loan Department Manager, so the account information can be changed on the bank's core system to insure that the Bank does not refurnish the incorrect information during the next credit reporting transmission. The Bank will also provide the you with a copy of "A Summary of Your Rights Under the Fair Credit Reporting Act."
The Credit Dispute Department is not required to follow the above steps if it determined that the dispute is frivolous or irrelevant, including:
- When you, the customer, fails to provide sufficient information to investigate the disputed information; or
- The dispute is substantially the same as a dispute previously submitted.
No later than 5 business days after making a determination that a dispute is frivolous or irrelevant the Credit Dispute Department will provide a notice to the you, the consumer, by mail including;
- The reasons for the determination; and
- Identification of any information required to investigate the disputed information.